Shipping policy

Shipping & Delivery Policy

Packaging Maison utilizes the services of third-party shipping and logistics providers to facilitate the delivery of products to customers. As a result, Packaging Maison cannot be held fully responsible for delays that may occur during the shipping process. However, we will make every reasonable effort to ensure that all orders are dispatched and delivered within the expected timeframe.

Delivery Timeframe

Packaging Maison aims to deliver orders within 7-10 business days from the date of order confirmation, or earlier depending on the customer's location. Delivery times may vary due to circumstances beyond our control, including weather conditions, logistical issues, carrier delays, or other unforeseen events. In the event of a significant delay, customers will be notified wherever possible.

Order Confirmation

Once an order has been successfully placed and payment has been received, Packaging Maison will begin processing the order for shipment. Customers will generally receive an order confirmation via email containing important information, including the order number and estimated delivery timeframe.

Shipping Methods & Providers

Packaging Maison reserves the right to select the most appropriate shipping method and logistics provider for each order based on factors such as the product, delivery location, availability, and shipping efficiency. Details regarding the shipping method and, where applicable, the shipping provider may be shared with the customer as part of the order confirmation or shipping notification.

Shipment Tracking

Where tracking is available, Packaging Maison will provide customers with the relevant tracking number or tracking link. Customers can use this information to monitor the status and progress of their shipment.

Address Accuracy

Customers are responsible for providing accurate and complete shipping information at the time of placing an order. If an incorrect, incomplete, or outdated address is provided, Packaging Maison cannot guarantee delivery to the correct address and will not be responsible for any resulting delay, loss, or additional shipping charges.

However, Packaging Maison will make reasonable efforts to assist in resolving delivery issues and, where feasible, coordinate with the shipping provider to redirect or recover the shipment.