Refund policy

RETURN

We accept returns in the following cases:

a. Wrong Item Shipped: If you have received an item that is different from what you ordered, we will gladly assist you in returning the product.

b. Damaged Item: If you see major damage to your package or any other issues with delivery, please take a picture of your package before opening it and send it to thepackagingmaison@gmail.com

c. Lost or stolen: If you believe your package is lost or stolen, please contact us as soon as possible with your order number and tracking number (please be prepared to provide an alternative and secure address if a second delivery attempt is necessary).

WRONG SHIPPING ADDRESS

Contact us as soon as possible with your order number and correct shipping address at thepackagingmaison@gmail.com  Please note that if you have already received your shipping confirmation, and your order has been shipped, it may not be possible for us to intercept the package. If you require a change of address once an order has shipped, you may be responsible for any carrier fees for change of address.

CHANGE ORDER THAT YOU PLACED

Unfortunately, we cannot modify the order once it is placed, however, we can cancel your order prior to fulfillment. Please contact us within 24 hours with your order id at thepackagingmaison@gmail.com to cancel an order.

ADD TO YOUR ORDER THAT YOU PLACED

If your first order has not been shipped, simply make a second order online, and contact us immediately with your order numbers at thepackagingmaison@gmail.com  to request that we combine the orders.

CANCELLATION

Order cancellations are by exception only, and are not always possible. Once your order is placed, we process it right away. If we are contacted within 24 hours of us receiving the order a cancellation is possible if the shipment is not yet shipped. To determine whether or not your order has gone into production, please contact us directly at thepackagingmaison@gmail.com

We do not provide cancellation for orders already shipped/in transit/delayed delivery. 

The cancellation policy does not apply to custom production packaging.

 REFUND

Once we receive the returned item and verify its eligibility for a refund, we will process your refund. The refund will be issued using the same payment method used for the original purchase. Please note that it may take several business days for the refund to reflect in your account, depending on your payment provider.

Non-Refundable Situations

Please be aware that we will not process refunds in the following situations:

  • Change of mind or preference after the order has been delivered.
  • Damage caused by improper use, negligence, or mishandling of the product.
  • Damage caused by natural wear and tear or aging of the product.
  • Products that have been tampered with, altered, or modified after delivery.

please contact us at info@thepackagingmaison.co.in